ACH Government Payment Processing - Handling Death Notification Entries (DNEs) and Reclamations

Course Description:

Processing ACH payments from the Federal Government can be challenging! In April 2020 there were updates to 31 CFR Part 210, which meant an update to the Green Book as well. This session will outline those details! Included will be the process for deceased account holders and your responsibilities to the Federal Government if they are receiving benefit payments.

The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and Federal Government Reclamations. A side by side comparison of Commercial vs. Government Reclamations will be included to know what the difference is and how to handle each one.

Why Should You Attend?

Processing ACH Federal Government payments differ slightly from the NACHA Operating Rules when it comes to benefit payments and the liability of the RDFI (Receiving Depository Financial Institution). There are updates (effective April 2020) to 31 CFR Part 210. The Green Book was also updated in 2020.

This 90-minute session will provide the details on what is different and how the Federal Government has adopted the NACHA Operating Rules and what the exceptions to those Rules incorporate for the Federal Government. You will learn what the Green Book is and how this valuable on-line tool will help you with processing DNE’s and Government Reclamations. Commercial Reclamations differ from Federal Government Reclamations; the speaker will cover the difference between the two, which also discusses the liability for the RDFI when handling both these types of reclamations. Examples used throughout the session will apply the rules discusses to help bring the details to life.

Areas Covered in the Webinar:

  • Recent (2020) UPDATES to 31 CFR Part 210 and the Green Book
  • Detailed processes on handling Death Notification Entries (DNE’s)
  • Timeframes to return ACH Entries for deceased accountholders
  • Describe Return Reason Codes when returning benefit payments for deceased account holders
  • How to handle and process Federal Government Reclamations
  • Timeframes for responding to Government Reclamations
  • Difference between handling Commercial Reclamations and Federal Government Reclamations

Who Will Benefit:

  • Bank operations staff
  • New employees in the payments industry
  • Bank managers and payment professionals
  • CEO’s and CFO’s
  • Risk, Compliance and Audit personnel
  • Aspiring AAP’s and current AAP’s for AAP CE Credits

Our Speaker

Donna K Olheiser

Donna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years' serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.

Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

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