3 Hour Virtual Seminar - How to Write Right for Better Business Communication and for Better Emails

Course Description:

First, good leaders walk the talk, but they also “write right”. They know how to say in a few words what needs to be said in crisp, clear language. The road to bad communication is paved with good intentions but poor construction. Readers know when subjects and verbs don’t agree, when punctuation misses the point, when words don’t fit, and content is confusing. In this session, learn how a few basic rules on grammar, punctuation, and usage can improve business written communications with clearer, more succinct content. Business writing is best when it is spare and clear, precise and concise. This session is designed to give practical and useful advice and tips on how to tighten up language and organize the content into a logical, convincing read. Attendees don’t have to be English majors or literature students. The aim is to improve the readability of your written words.

Second, Emails are a core business communication tool. The speed and volume of email have dramatically changed the business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written. We have all received poorly written emails. These emails are unclear, ambiguous and often get ignored. They can cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret information. Fortunately, this communication skill can be Improved with training, and the payoff is that these clearer emails improve business communication and productivity. This course will teach you how to write clearer emails to receive better responses. Well-written emails save time because they allow the recipient to clearly understand the task at hand and respond appropriately and promptly. Effective emails reduce confusion and improve productivity, and they are much faster to write than snail mail. This course will teach you the basics of effective email communication.

Use Code - "GET10" and get a 10% discount.

Why You Should Attend:

Good writing takes practice, and many schools have reduced the time spent on formal writing, especially practical grammar, proficient spelling, appropriate punctuation, logical development, etc. This course can’t fill that kind of educational vacuum, but it can help participants improve on the skills they do have. In this course you will learn:

  • How to write more focused, professional communications and emails
  • How to improve response rates to proposals and requests
  • How to write more concisely and succinctly in any medium

Email has emerged as a primary medium for internal as well as external contact with associates and clients, respectively, so the email guidance is especially valuable if you work on a team that uses email as a major communication tool, you are managing a group or division that communicates via email, your staff sends emails that are too vague, too dense, or too many, or you have a difficult time getting prompt responses to the emails you send.
Finally, this is a webinar useful to many areas of your organization—not just lenders and credit approvers, not just credit analysts and loan reviewers, but also auditors, loan administrators, marketing, retail, operations—anyone who has to explain or convince others that what they are saying makes sense.

Learning Objectives:

Participants will learn how to:

  • Eliminate puffy and ambiguous words and phrases and replace them with sharper, clearer alternatives
  • Understand how to tighten writing into a more readable and understandable documentation by eliminating unnecessary, redundant, and superfluous words and phrases
  • Build stronger, easy-to-understand explanations and recommendations with more focus on sequential, logical constructions—less is usually more
  • Support these objectives with appropriate before-and-after examples
  • Write consistent, professional, well formatted emails
  • Increase email response rates with clearer, more focused email that improve productivity

Areas Covered in the Webinar:

Techniques for writing clearly and concisely

Clear writing

  • Specific words vs. generalities
  • Active vs. passive voice

Unnecessary words & phrases

  • Doublets & redundancies
  • Wordy habit phrases
  • Wordy dependent clauses
  • Unneeded connecting words
  • Wordy “due to” explanations

Techniques for writing well-organized, logical arguments

  • Introductions & summaries to integrated argument
  • Avoiding elevator analysis
  • Bringing order to facts, interpretations & evaluations
  • Making words count right
  • Some extra readability writing tips—rounding numbers, acronyms, “of” and parenthesis eradication

Guidance on how to use key aspects of email to improve clarity and response rates

  • Addressing
  • Subject line
  • Message text
  • Signature line
  • Attachments
  • Style
  • Confidentiality and security
  • Managing e-mail volume

When and when not to use email
At the end of the session, participants will be able to:
Write consistent, professional, well formatted emails
Increase response rates with clearer, more focused email
Use email clarity to improve productivity

Who Will Benefit:

Anyone who writes internal memos, reports, analyses, etc. or communicates with individuals and entities external to the organization, e.g., clients, customers, vendors, regulators, etc.

  • Credit Analysts
  • Credit Managers
  • Loan review officers
  • Work-out officers
  • Commercial lenders
  • Credit Risk Managers
  • Chief Credit Officers
  • Senior Lenders
  • Senior Lending Officer
  • Bank Director
  • Chief Executive Officer
  • President
  • Board Chairman
  • Support functions in the organization:
  • Human resources
  • Marketing
  • Branch staffs
  • Accounting and finance
  • Administrative staff members
  • Call center employees


Our Speaker

Dev Strischek

Dev Strischek, A frequent speaker, instructor, advisor and writer on credit risk and commercial banking topics and issues, Martin J. "Dev" Strischek is principal of Devon Risk Advisory Group based near Atlanta, Georgia. Dev advises, trains, and develops for financial organizations risk management solutions and recommendations on a range of issues and topics, e.g., credit risk management, credit culture, credit policy, credit and lending training, etc. Dev also served as a member of the Financial Accounting Standards Board’s (FASB’s) Private Company Council (PCC). PCC’s purpose is to evaluate and recommend to FASB revisions to current and proposed generally accepted accounting principles (GAAP) that are more appropriate for privately held firms. He also served as the PCC’s representative to FASB’s Credit Losses Transition Resource Group supporting the new current expected credit loss (CECL) standard. Dev is the former SVP and senior credit policy officer at SunTrust Bank, Atlanta. He was responsible for developing, implementing, and administering credit policies for SunTrust’s wholesale lines of business--commercial, commercial real estate, corporate investment banking, capital markets, business banking and private wealth management. He also spent three years as managing director and credit approver in SunTrust’s Florida commercial lending and corporate investment banking areas, respectively. Prior to SunTrust, Mr. Strischek was chief credit officer for Barnett Bank’s Palm Beach market. Besides stints at other banks in Florida, Kansas City, and Ohio, his experiences outside of banking include CFO of a Honolulu construction company, combat engineer officer in the U.S. Army, and college economics instructor in Hawaii, Missouri, and Florida. A graduate of Ohio State University and the ABA Stonier Graduate School of Banking, he earned his M.B.A. from the University of Hawaii. Mr. Strischek serves as an instructor in RMA’s Florida Commercial Lending School, the American Bankers Association's (ABA) Advanced Commercial Lending School and ABA’s Stonier Graduate School of Banking, and the Southwest Graduate School of Banking. His school, conference, and workshop audiences have included participants drawn from the ABA, RMA, OCC, Federal Reserve, FDIC, FFIEC, SBA, the Institute of Management Accountants (IMA) and the AICPA. Recent conference presentations have ranged from the new GAAP accounting principles for revenue recognition, lease capitalization, and current expected credit losses (CECL) to commercial real estate concentration management, from character in lending to leveraged lending, from credit risk management techniques and tools to why EBITDA doesn’t spell cash flow. Mr. Strischek has written over 200 articles about credit risk management, financial analysis and related subjects for the ABA’s Commercial Insights, the Risk Management Association’s RMA Journal, and other business professional journals. He is the author of Analyzing Construction Contractors and its related RMA workshop. A past national chair of RMA and former RMA Florida Chapter president, Dev serves as a member of the RMA Journal’s advisory board, and an ex-officio board member of the Florida and Atlanta RMA chapters. He also serves on the advisory board of the Atlanta Chapter of the Professional Risk Managers’ International Association (PRMIA), and he has consulted on credit risk and policy issues with banks in Morocco, Egypt, and Angola through the US State Department’s Financial Service Volunteer Corps (FSVC).

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