Donna K Olheiser

Donna K Olheiser

Donna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years' serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.

Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

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  1. Webinar

    Recent UPDATES to the Rules Stop Payments vs Unauthorized Entries – Are You in Compliance?

    Donna K Olheiser

    26 Apr 2022, Tuesday   10:00 AM PDT   90 Mins   WEB01472

    This session will provide an overview of the changes to Same Day ACH (SDA)-(effective March 2021), the Unauthorized Return process with a new Return Reason Code R11 and the ACH Contact Registry (both effective in 2021) – NEW!!! and more!

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  2. Webinar

    ACH Government Payment Processing - Handling Death Notification Entries (DNEs) and Reclamations

    Donna K Olheiser

    06 Apr 2021, Tuesday   10:00 AM PDT   90 Mins   WEB01475

    This 90-minute session will provide the details on what is different and how the Federal Government has adopted the NACHA Operating Rules and what the exceptions to those Rules incorporate for the Federal Government.

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  3. Webinar

    New NACHA Operating Rules Changes for 2022 and Beyond!

    Donna K Olheiser

    24 Jun 2022, Friday   10:00 AM PDT   90 Mins   WEB00144

    This session will provide an overview of the changes to Same Day ACH (SDA)-(effective March 2021), the Unauthorized Return process with a new Return Reason Code R11 and the ACH Contact Registry (both effective in 2021) – NEW!!! and more!

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  4. Webinar

    Regulation E - Resolution Requirement

    Donna K Olheiser

    27 Sep 2021, Monday   10:00 AM PDT   90 Mins   WEB00155

    In this 90-minute session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device, which are relevant when disputes arise.

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  5. Webinar

    Basics of The Bank Secrecy Act

    Donna K Olheiser

    15 Feb 2022, Tuesday   10:00 AM PDT   90 Mins   WEB00166

    This session will outline the Basics of BSA, what it means to financial institutions and how to apply the processes behind BSA to ensure compliance.

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