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Frequently asked questions
The things people ask before booking. If yours is not here, just ask us.
When you book, a confirmation email arrives with the joining link and a calendar invite. Add the invite once and the link stays in your diary. We also resend the link on the morning of the session.
Every registration includes the recording. It is emailed after the session, so a clash with the live date costs you nothing. You can also switch to a different date free of charge if you tell us before the session runs.
Yes. A certificate of attendance is issued after every session, live or on demand, and it carries the topic ID, date and duration for your training records.
A standard seat covers one attendee. For groups we price per team rather than per seat — see corporate training for volume rates.
Enter the code in your cart before checkout. GET10 takes 10% off and TEAM15 takes 15% off. One code per order.
Cancel more than 48 hours before a live session for a full refund. Inside 48 hours we move you to another date or issue a credit. On-demand recordings are refundable within 7 days if unwatched. Full detail is on the refund policy page.
Yes. Any catalogue session can be delivered privately, adapted to your own policies and documentation, either online or at your site. See onsite training.
Some carry HRCI and SHRM approval — where they do, it is stated on the course page. Approval varies by topic and by year, so check the individual session rather than assuming.
Sessions are rewritten when the underlying rule changes. Each course page shows the delivery date so you can judge for yourself how recent the content is.
If you advise on compliance professionally, we would like to hear from you. Email us through the contact page with your areas of practice.
Still stuck?
Call +1 833-827-3272 between 9:00 and 18:00 EST, or send a message and we will come back to you within a business day.